Effective use of the official electronic address

The eAddress solution was designed and the laws and regulations were approved to stipulate its operating principles, but the implementation of the solution caused difficulties by resulting in the non achieved goals of the eAddress. The eAddress aims at providing official electronic communication between the state and an individual; which is not achieved as individuals rarely use it. The eAddress solution is new and unknown, and other, more familiar channels are available for electronic communication with the state. The principles of eAddress (security, guaranteed delivery, and convenience) do not ensure sufficient motivation to change existing communication habits.

CUBE analysis available